Phone (250) 338-2881

#201, 780 Grant Avenue
Courtenay, BC 
V9N 2T3

Fax (250) 338-2841

Google Map


Steve Playford
Director, Manager

Nicole Booth, CIP
Director of Operations
Senior Claims Adjuster

Lisa Devine,
B.A., M.Ed., CIP
Senior Claims Adjuster

Steve Monita,
Claims Adjuster

Warren Arbuckle
Claims Adjuster

Christine Dunn
Telephone Claims Adjuster/Administrative Services Manager


The Courtenay office of AIA was incorporated in 1998. It was at this time that Mr. Steve Playford joined a partnership with Mr. Lorne Hunter to put into place the strategic plan of growing AIA into a regional adjusting firm. The Courtenay office offers a wide range of adjusting experience by its staff and also acts as the managing office for the Nanaimo, Port Alberni, Prince George and Kamloops branch offices.