Manager, Southern Interior
Senior Claims Adjuster
Janna Smart, CIP joined AIA on July 1st, 2017 as our Senior Regional Manager for the Southern Interior Region. She has a level 3 Licence, CIP designation & CAIB. Janna has gained her experience involved in all aspects of property, CAT, strata, casualty and bodily injury insurance claims for 21 years. Through a progression of roles ranging from adjusting, examining, and claims management, Janna has delivered the highest standards of professionalism.
Janna brings exceptional skills in customer service, communication, negotiation, and policy interpretation. She handles losses in all lines of coverage with emphasis on residential and commercial property losses, and liability investigations.
Originally from Kelowna with stops in Edmonton and Calgary, Alberta, Janna has been involved with local fund raising and previously acting as the Chair for the Okanagan Region for the Insurance Institute of BC. Janna is well established in the southern interior, having resided in Kelowna for most of her adult life. Her family having roots in the area since the late 1950’s.